Select Page

Evaluating Telemedicine User-Experience: A CareFirst Case Study

The following case study is freely available for distribution.  You can sign up for more resources on User Experience practices for Telemedicine using the form below.  For any questions or demo requests, please email info@simplevisit.com.

In the Fall of 2015, SimpleVisit was selected to participate in a telemedicine pilot program by CareFirst Blue Cross Blue Shield; the largest non-profit insurer in the Maryland/DC Region. CareFirst had arranged pilot programs to evaluate the processes and experience of telemedicine appointments for both their providers and members.

For the next three months, each of the solutions involved would undergo evaluations including ease of use, implementation, and user experience. The result would help better determine the benefits and challenges of rolling out telemedicine throughout their provider network.

The official objectives set by the stakeholders were to:

1) Establish a technical system for telemedicine;

2) Engage with participants to develop a standard workflow for supporting video visits;

3) Capture provider and member feedback on the telemedicine experience.

The following case study breaks down CareFirst’s interest in telemedicine for their members and how SimpleVisit provided a solution that far surpassed in performance than the other pilot participants.

Telemedicine as a care delivery option is here to stay.  The focus is now turned on developing standards for implementation, ease of use and quality user experience for providers and their patients.

>> Download “Evaluating Telemedicine User Experience” Case Study

""
1
Download "Using FaceTime for Telemedicine" White Paper!
First Name
Last Name
Check if you would like:
Previous
Next
w

Join the Conversation

Join in on LinkedIn to share your comments, questions on implementing telemedicine with FaceTime. Or call us at 877.838.4748.

About Simple Visit

SimpleVisit is a video service which allows patients and providers to connect over the video platform of their choice. With SimpleVisit providers are able to deliver on-demand visits to patients over any device or platform they have available to them. For more information on SimpleVisit and on how we are enabling providers to host virtual visits check out www.SimpleVisit.com

Simple Summary: Recent Telemedicine Related News

Recent Telemedicine news that caught our eyes.  The information you may have missed but need to know. The FDA Has Approved The First Digital Pill: The Food and Drug Administration has approved the first digital pill for the U.S. called Abilify MyCite. Abilify MyCite...

read more

Cancer Care & Telemedicine

Cancer, like most diseases, has the power to alter someone’s entire life. Once a patient is diagnosed, they have to deal with frequent doctor visits, hours spent in the waiting room, money spent on gas transportation costs, missed days of work and school, lack of...

read more