Evaluating Telemedicine User-Experience: A CareFirst Case Study

The following case study is freely available for distribution.  You can sign up for more resources on User Experience practices for Telemedicine using the form below.  For any questions or demo requests, please email info@simplevisit.com.

In the Fall of 2015, SimpleVisit was selected to participate in a telemedicine pilot program by CareFirst Blue Cross Blue Shield; the largest non-profit insurer in the Maryland/DC Region. CareFirst had arranged pilot programs to evaluate the processes and experience of telemedicine appointments for both their providers and members.

For the next three months, each of the solutions involved would undergo evaluations including ease of use, implementation, and user experience.

The result would help better determine the benefits and challenges of rolling out telemedicine throughout their provider network.

 

The official objectives set by the stakeholders were to:

1) Establish a technical system for telemedicine;

2) Engage with participants to develop a standard workflow for supporting video visits;

3) Capture provider and member feedback on the telemedicine experience.

The following case study breaks down CareFirst’s interest in telemedicine for their members and how SimpleVisit provided a solution that far surpassed in performance than the other pilot participants.

Telemedicine as a care delivery option is here to stay.  The focus is now turned on developing standards for implementation, ease of use and quality user experience for providers and their patients.

 

About SimpleVisit

SimpleVisit is a video service which allows patients and providers to connect over the video platform of their choice. With SimpleVisit providers are able to deliver on-demand visits to patients over any device or platform they have available to them. For more information on SimpleVisit and on how we are enabling providers to host virtual visits check out www.SimpleVisit.com

How to Talk to Seniors (About Telemedicine)

How to Talk to Seniors (About Telemedicine)

Allie Clark | 10 min read | November 13, 2020In the midst of an unprecedented healthcare crisis, it’s important to be mindful of some of the most vulnerable members in our communities: our seniors. This particular season has been uniquely challenging for older...

read more
The Journey Through

The Journey Through

Allie Clark | 10 min read | October 28, 2020The lingering uncertainty of the pandemic in America is causing consumers and practitioners to adjust and re-adjust expectations for healthcare delivery. Regulators are changing their stance on privacy and coverage...

read more
How to Launch a Successful Telemedicine Program

How to Launch a Successful Telemedicine Program

Rob Warlick | 5 min read | October 13, 2020Telemedicine has moved beyond intriguing to imperative in a short amount of time.  Medical groups across the country are faced with the challenge to build and maintain a successful telemedicine program simply to retain their...

read more