MONTHLY PILOT PLAN
40 Supported Appointments Included
Monthly Subscription: $150/user
Beyond 40 Appointments: $10/visit
Billed monthly in arrears. Cancel any time in your Billing Settings or by contacting our Support Team.
AMOUNT DUE TODAY
Onboarding Fee Total: $150
Can I switch the contact ID associated with my SimpleVisit account?
Your SimpleVisit account is tied to the original contact ID (preferred video platform and username) provided. You can contact email@example.com or your account manager to request an alternative contact preference.
Do I have to use the live coordinator feature?
The SimpleVisit service is built around our patented technology that connects any-to-any video platform. This capability is initiated by a live coordinator and is not automated. The coordinator serves as a virtual receptionist on behalf of your practice. Their script and activity can be customized with the standard or unlimited plans.
Are you compatible with WhatsApp?
Technically SimpleVisit can bridge any desktop or browser-based video application. The limitations for use in telemedicine are whether or not the video exchange is encrypted to meet HIPAA and HITECH standards. Click here to view the list of compatible video platforms.
Do I have to log in somewhere to use this service?
We provide an online portal to access your scheduling tool and reports, but you can utilize SimpleVisit through integration with your EMR, scheduling, or secure email service. Speak with a sales agent to determine your workflow.
What is the cancellation policy?
You will only be charged a service fee for scheduled appointments supported by a SimpleVisit telemedicine receptionist. If the appointment is cancelled by the practice prior to appointment window, there will be no charge.
Cancelling a SimpleVisit subscription can be done at any time. The cancellation process may be subject to any active service agreements.
What if my patient doesn’t have a video account?
Our SimpleVisit coordinator team will contact them prior to the appointment to confirm their contact preference or send a link to an online web session.
The coordinator team is trained to assist with technical troubleshooting to ensure a smooth experience.