SimpleVisit is committed to protecting patient privacy. This Privacy Policy describes how SimpleVisit manages personal information when you use its services (the “Services”), including information provided when you use simplevisit.com. This policy applies to the data collected and stored by SimpleVisit in providing its services.
Data Security
SimpleVisit uses secure communications to transfer all information, including protected health information (PHI). When used with encrypted video clients such as FaceTime, Skype and Google Hangouts, all data is encrypted using the same security level as (or better) used by financial institutions online.
We use a variety of security technologies and procedures to help protect your patient information from unauthorized access, use, and disclosure. For example, we store the personal information you provide on computer servers with limited access, and located in physically controlled facilities.
We request all clients alert us, if at any time, they obtain access information that is not theirs. By emailing support@simplevisit.com we are better able to identify potential issues with incorrect access privileges. This identification also allows SimpleVisit, if required, to notify appropriate parties of a HIPAA violation.
How We Use Patient Data
We use patient information collected through the Services, including health information, to provide the Services, and as described in this privacy statement. SimpleVisit may access and/or disclose patient information if we believe such action is necessary to: (a) comply with the law or formal legal process served on SimpleVisit; (b) protect and defend the rights or property of SimpleVisit (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety and welfare of users of SimpleVisit services or members of the public.
Patient information collected on the Services may be stored and processed in the United States or any other country in which SimpleVisit or its affiliates, subsidiaries, or agents maintains facilities, and by using the Services, the provider and patient consent to any such transfer of information outside of the U.S.
E-Mail Controls
To keep users informed of the latest improvements, the Service may send you an electronic newsletter. If you do not want to receive the newsletter, you can unsubscribe through a link at the bottom of the newsletter. SimpleVisit uses your email address and password to protect your account from unauthorized access, it is important to not provide other users with this information.
Use of Cookies
We use cookies with the Services to enable sign-in and to help personalize the Services. A cookie is a small text file that is placed on the hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to users, and can be read only by a web server in the domain that issued the cookie to the user.
Users have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but users can usually modify their browser setting to decline some or all cookies, if they prefer. If users choose to decline all cookies, they may not be able to use interactive features of SimpleVisit’s or other web sites that depend on cookies.
Use of Web Beacons
SimpleVisit’s web pages may contain electronic images known as web beacons – sometimes called single-pixel gifs – that may be used for the following purposes:
- to assist in delivering cookies on our sites
- to enable us to count users who have visited those pages
- to deliver co-branded services.
We may include web beacons in promotional e-mail messages or in our newsletters in order to determine whether messages have been opened and acted upon.
SimpleVisit may also employ web beacons from third parties to help us compile aggregated anonymous statistics and determine the effectiveness of our promotional campaigns. We prohibit web beacons on our sites from being used by third parties to collect or access patient information.
Changes to this Privacy Policy
We may occasionally update this Privacy Policy. When we do, we will also revise the “last updated” date at the bottom of the Privacy Policy. For material changes to this Privacy Policy, we will notify you either by placing a prominent notice on the home page of the SimpleVisit web sites or by sending you a notification directly. We encourage you to periodically review this Privacy Policy to stay informed about how we are helping to protect the personal information we collect. Your continued use of the Services constitutes your agreement to this Privacy Policy and any updates.
Dispute Resolution
In the event of any controversy or claim arising out of or relating to this contract, or a breach thereof, the parties hereto agree first to try and settle the dispute by mediation, administered by the International Centre for Dispute Resolution www.icdr.org under its Mediation Rules, before resorting to arbitration, litigation, or some other dispute resolution procedure. Such Mediation shall take place in a mutually agreed upon location and shall be conducted by one arbitrator in the English language.
Contact Information
SimpleVisit welcomes your comments regarding this Privacy Policy. If you have questions about this policy or believe we have not adhered to it, please contact us via email at support@simplevisit.com
SimpleVisit Privacy Team
2144 Priest Bridge Ct
Suite 5
Crofton, MD 21114
Updated 9/15/2015
